Terms of service by electronic means

Informational translation. The binding version of these Terms is the Polish one, available at Regulamin świadczenia usług drogą elektroniczną. The contract for the provision of the service is concluded in Polish. In the event of any discrepancy, the Polish wording prevails.

TERMS AND CONDITIONS FOR THE PROVISION OF SERVICES BY ELECTRONIC MEANS

of 23 September 2025

INTRODUCTION

Implementing the provisions of the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2024, item 1513, as amended) and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation).

Karolina Bisek Kancelaria Prawno-Księgowa, registered office: ul. Ludwika Solskiego 4/6, 52-416 Wrocław, Poland, NIP: 8982011994, REGON: 022091221, e-mail: biuro@bisek-kancelaria.pl, hereinafter referred to as the "Service Provider", introduces these Terms and Conditions setting out in particular:

• definitions of the terms used in the Terms and Conditions;
• the types, subject matter and scope of the services provided by electronic means;
• the fee for the service and the method of payment;
• remuneration;
• withdrawal from the service contract;
• complaints regarding the service;
• personal data and its processing;
• conditions for the provision of services by electronic means;
• limitation of the Service Provider's liability;
• final provisions;
• privacy policy.

Chapter 1

General provisions

1. Definitions of the terms used in the Terms and Conditions:
2. Service Provider - Karolina Bisek Kancelaria Prawno-Księgowa, registered office: ul. Ludwika Solskiego 4/6, 52-416 Wrocław, NIP: 8982011994, REGON: 022091221, e-mail: biuro@bisek-kancelaria.pl,
3. Service Recipient - an entity using the Service Provider's services, being a party to the contract for the provision of services, whether a natural person, a legal person or an organisational unit without legal personality, who undertakes to comply with these Terms and Conditions,
4. Service - consultations provided as part of the service supplied by electronic means at https://pomoc-prawna24.pl/,
5. Consultations - the service of providing paid legal advice,
6. Services provided by electronic means - services performed by sending and receiving data by means of ICT systems, at the individual request of the Service Recipient, without the simultaneous presence of the parties, where such data is transmitted via public networks within the meaning of electronic communications law,
7. ICT system - a set of cooperating IT devices and software ensuring the processing and storage, as well as the sending and receiving, of data via telecommunications networks by means of a terminal device appropriate to the given type of network within the meaning of electronic communications law,
8. Means of electronic communication - technical solutions, including ICT devices and the software tools cooperating with them, enabling individual remote communication using data transmission between ICT systems, and in particular electronic mail.

Chapter 2

Subject matter of the Service - legal consultations

1. The contract whose subject matter is the provision of the legal consultation Service is concluded upon completion of the online payment described below.
2. The contract for the provision of Services is of a one-off nature and is concluded solely for the period of performance of the service.
3. The Service Provider provides a service consisting in answering questions in the field of criminal law. Questions are submitted via the contact form.
4. The Service is offered through the website at https://pomoc-prawna24.pl/.
5. The Service Provider will use due care to answer the question within the time frame selected by the Service Recipient, i.e. within 48 hours, 24 hours or 12 hours, excluding public holidays and Saturdays.
6. Performance of the service consists in a single connection through an ICT system and the provision to the Service Recipient of legal advice on the subject indicated by the Service Recipient.
7. Answers to legal questions are covered by the fee indicated; however, in the case of questions whose answering is very labour-intensive, or of multiple questions submitted by a single entity or person, instead of an answer the Service Recipient will receive a quotation or an offer of cooperation.
8. The Service Recipient declares that they consent to the Service Provider using the submitted questions together with the answers given to them for its own purposes, including publishing them in the press and on the Service Provider's website and referring to them in the course of other activities undertaken. The Service Provider declares that under no circumstances will these activities lead to the disclosure of the identity of the person who submitted the enquiry or to the disclosure of any other data enabling their identification.
9. The Service Provider reserves the right to commission a third party to answer the questions submitted. The Service Provider declares that the entity to which the performance of this service is commissioned will be selected with due care and on the condition that the persons giving the answers have extensive knowledge of the subject matter concerned.
10. The Service Recipient is obliged to describe the facts as fully as possible and to provide the information necessary to perform the Service, i.e. to give legal advice or to answer the questions asked.
11. The Service Provider declares that the commissioning and performance of the Service take place in a manner that prevents third parties from becoming acquainted with the content of confidential documents and with the advice given during the connection.
12. Both parties to the Contract strive for the best possible course of the consultation and, in the event of technical problems not attributable to either party, seek a positive resolution of the difficulties to the satisfaction of both parties.

Chapter 3

Fee for the service and method of payment

1. In order to purchase a given Service, the following data must be completed: first name and surname, telephone number, subject of the legal consultation and (optionally) e-mail address. Next, the approximate waiting time for contact from the service provider must be selected, consent must be given to the processing of personal data in accordance with the Personal Data Protection Act in connection with sending an enquiry via the above contact form, and "I order with an obligation to pay" must be ticked, which will redirect to the Przelewy24 payment system.
2. The fee for the service depends on the Service Recipient's preferences as to the waiting time for the consultation.

Chapter 4

Remuneration

1. In return for performance of the Service (a single provision of legal consultation), the Service Provider charges a one-off remuneration in the amount (presented on the website) depending on the Service Recipient's preferences. The Service is payable before the consultation by transfer to the Service Provider's bank account via the Przelewy24 payment system or BLIK. The prices of the Services are gross prices and include VAT at the rate of 23%.
2. At the User's request, the Service Provider will issue a VAT invoice using the data and e-mail address provided by the User.

Chapter 5

Withdrawal from the contract

1. A Service Recipient who is a consumer may withdraw from the Contract, without giving reasons, within 14 days of the date of conclusion of the Contract, i.e. from the date on which they made payment.
2. To meet the 14-day deadline it is sufficient to send the declaration before its expiry to the address biuro@bisek-kancelaria.pl.
3. The right of withdrawal from the Contract is not available to the Service Recipient if the Service Provider has fully performed the service (i.e. has given the Service Recipient legal advice). The Service Provider hereby informs the Service Recipient that, following performance by the Service Provider (i.e. the giving of legal advice to the Service Recipient), the Service Recipient will lose the right of withdrawal from the contract, and the Service Recipient consents to full performance of the service by the Service Provider before the expiry of the 14-day withdrawal period within the meaning of art. 38(1)(1) of the Act of 30 May 2014 on Consumer Rights.

Chapter 6

Complaints

1. The Service Recipient has the right to submit complaints concerning the performance of the Services to the e-mail address: biuro@bisek-kancelaria.pl.
2. A properly submitted complaint should contain at least the following data:
3. identification of the Service Recipient (first name, surname, e-mail address),
4. the subject of the complaint,
5. the circumstances justifying the complaint.
6. The Service Provider is obliged to reply to a consumer's complaint within 14 days of its receipt.

Chapter 7

Personal data and its processing

1. The controller of the Service Recipients' personal data is the Service Provider - Karolina Bisek Kancelaria Prawno-Księgowa, registered office: ul. Ludwika Solskiego 4/6, 52-416 Wrocław, NIP: 8982011994, REGON: 022091221, e-mail: biuro@bisek-kancelaria.pl,
2. In matters concerning the protection of personal data, the Controller may be contacted at the e-mail address: biuro@bisek-kancelaria.pl
3. Personal data will be processed for the purpose of providing the Services indicated in these Terms and Conditions, on the basis of art. 6(1)(b) (contract) of the General Data Protection Regulation (hereinafter: "GDPR")
4. The Service Provider declares that personal data will be processed for the period necessary to provide the Service on the basis of the Terms and Conditions.
5. The Service Provider guarantees that the personal data provided will not be made available to third parties, unless the obligation to disclose personal data arises from applicable legal provisions or where the transfer of data serves the purposes of protecting the Controller's rights or resolving disputes.
6. The User has the right of access to their data and to its rectification, erasure, restriction of processing and portability.
7. The User has the right to lodge a complaint with the President of the Personal Data Protection Office where they consider that the processing of the User's personal data infringes the provisions of the GDPR.
8. The User's data will not be transferred to a third country or an international organisation.
9. Providing data is voluntary, but failure to provide it will result in the Service Provider being unable to provide the Services.

Chapter 8

Conditions for the provision of services by electronic means

1. The Service Provider provides services to the Service Recipient within the scope and on the terms set out in these Terms and Conditions or in an individual offer, if such an offer has been made and accepted by the Service Recipient.
2. The Service Recipient undertakes to comply with these Terms and Conditions.
3. The Service Recipient is obliged to use the Service Provider's website and the services made available in a manner consistent with the law, with respect for personal rights and for the copyright and intellectual property of the Service Provider and of third parties.
4. The Service Recipient declares that they consent to the processing of their personal data in accordance with the Personal Data Protection Act in connection with sending an enquiry via the above contact form. Providing the data is voluntary but necessary in order to process the enquiry. They have been informed that they have the right to access their data, to have it corrected and to request that its processing be discontinued.
5. The Service Recipient is obliged to refrain from:
6. abusing the means of electronic communication, in particular by causing disruption to the operation of, or overloading, the ICT systems of the Service Provider or of other entities taking direct or indirect part in the provision of services by electronic means,
7. actions aimed at testing the possibility of breaking or circumventing the security measures of the Service Provider's ICT systems, as well as any other actions leading to unauthorised access to all or part of the Service Provider's ICT systems,
8. using the services provided by the Service Provider in a manner contrary to generally applicable law, good practice or the legitimate interests of the Service Provider,
9. supplying, by or to the Service Provider's ICT systems, content which infringes the rights of third parties or generally accepted social norms, or which is inconsistent with generally applicable legal provisions, or whose introduction or dissemination through the Service Provider's ICT systems constitutes an infringement of generally applicable legal provisions.

Chapter 9

Limitation of the Service Provider's liability

1. The Service Provider is not liable for the consequences of the Service Recipient's actions consisting in the omission of factual circumstances or the provision of untrue, incomplete or misleading information, as a result of which the legal advice or the answer to the question asked may be inadequate or unhelpful.
2. The Service Provider is not liable for damage caused by using the services in a manner contrary to generally applicable law, good practice, or otherwise inconsistent with these Terms and Conditions.

Chapter 10

Final provisions

1. The Terms and Conditions apply from the date of their publication.
2. The contract for the provision of the service is concluded in Polish.
3. Any disputes arising from the conclusion and performance of the contract for the provision of services with a Client who is not a Consumer will be settled by the court having local jurisdiction over the Service Provider's registered office.
4. The Service Provider is entitled to amend the Terms and Conditions, in particular where at least one of the following important reasons occurs:
5. the need to amend the Terms and Conditions due to a change in legislation affecting their content;
6. the need to adapt the Terms and Conditions to orders, rulings, decisions or guidelines issued by a competent authority;
7. a change in the manner of providing services by electronic means caused by technical reasons;
8. a change in the scope or rules of providing services by electronic means through the introduction of new functionalities or services, or the modification or withdrawal of existing ones offered to the Client;
9. the need to remove ambiguities, errors or clerical mistakes that have appeared in the Terms and Conditions;
10. a change in the data identifying the Service Provider, including its contact details;
11. a change in the methods of payment and delivery - to the extent that these changes affect the implementation of the provisions of these Terms and Conditions;
12. counteracting abuse;
13. a change in the conditions of use of the Website intended to improve customer service.
14. The Terms and Conditions are available to Clients at any time free of charge on the aforementioned website, in a manner allowing their acquisition, reproduction and recording.
15. In all matters not regulated by these Terms and Conditions, the provisions of applicable Polish law apply, unless mandatory legal provisions in the Service Recipient's country provide otherwise.

Annexes:

1. Model withdrawal form (this form should be completed and returned only if you wish to withdraw from the contract).

• Addressee [here the trader should enter the trader's name, full postal address and e-mail address]
• I/We^(*) hereby give notice that I/we^(*) withdraw from my/our contract for the supply of the following goods^(*) / the contract for work consisting in the making of the following items^(*) / for the provision of the following service^(*)
• Date of conclusion of the contract^(*) / of receipt^(*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is sent on paper)
• Date

^(*) Delete as appropriate.

2. Information clause on the processing of personal data.

In accordance with art. 13(1) and (2) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR), we inform you that:

1. The controller of your personal data is Karolina Bisek Kancelaria Prawno-Księgowa, registered office: ul. Ludwika Solskiego 4/6, 52-416 Wrocław, NIP: 8982011994, REGON: 022091221, e-mail: biuro@bisek-kancelaria.pl,
2. Your personal data will be processed for the following purposes:
3. to conclude and properly perform the contract for services;
4. for tax purposes;
5. to enable the proper provision of accounting, tax, payroll and HR, legal, training and advisory services;
6. to provide, where necessary, debt collection, litigation and enforcement services, the pursuit of claims arising from legal provisions, and verification of payment credibility;
7. to handle enquiries via the contact form, e-mail and telephone;
8. to keep statistical data and prepare summaries and analyses;
9. to ensure proper technical support;
10. to store data for tax and accounting purposes and for archiving;
11. to survey the quality of service and client satisfaction;
12. to perform the legal obligations incumbent on the Controller, in particular towards tax offices and tax authorities;
13. marketing;
14. financial settlements, including the issuing of accounting documents.

The legal basis for processing the personal data you provide is art. 6(1)(a), (b), (c) and (f) of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, and, as to the remaining scope, the consent granted by you. The processing of personal data is necessary to achieve the purposes indicated above and the legitimate interests of the controller corresponding to those purposes. Providing personal data is voluntary but necessary in order to perform the activities referred to above / the contract for the provision of services. Despite being voluntary, the consequence of not providing personal data will be the impossibility of performing those activities / the contract for the provision of services.

As a rule, your personal data will not be transferred to countries outside the European Economic Area or to international organisations. A transfer of your personal data outside the EEA may nevertheless take place where this is necessary in order to perform the contract for services between us.

3. We inform you that your personal data will be disclosed to the following recipients:
4. other entities / other recipients to whom we are obliged to transfer data under applicable law, including the tax office and the courts;
5. entities providing us with accounting, legal, tax, transport, hosting and IT services, courier and postal delivery services, and other subcontractors;
6. other independent recipients, in particular commercial partners whose offer complements our own
7. Your personal data will be stored for the entire period of performance of the concluded contract for the provision of services offered by Karolina Bisek Kancelaria Prawno-Księgowa, registered office: ul. Ludwika Solskiego 4/6, 52-416 Wrocław, NIP: 8982011994, REGON: 022091221, e-mail: biuro@bisek-kancelaria.pl.
8. Following its termination, it is justified to store the data for a further 3 years or 10 years (for the period of limitation of claims), or until the completion of any debt collection, court or enforcement proceedings. At the same time, in order to satisfy the accountability principle, we may retain the data for as long as required of us by public authorities and tax legislation.
9. You have the right of access to your personal data, the right to rectify and erase it, as well as the right to restrict its processing / the right to withdraw consent, the right to data portability and the right to object to the processing of your personal data.
10. You have the right to lodge a complaint with the supervisory authority within the meaning of the GDPR if, in your opinion, the processing of your personal data infringes the provisions of the EU GDPR.
11. Your data may be processed in an automated manner, but this will not produce any legal effects concerning you.
12. You may be subject to a decision based solely on automated processing of personal data, including profiling, where an applicable provision of law authorises us to do so or where you have previously given your consent.